Q1. How does your contract work?
Our contract is a 90-day term and the net selling price is split 50/50 between the customer and Encore Decor.
Q2. Do you pickup items?
Yes. Depending on the number of items and your distance from our store, we may offer to pick the items up. We do not charge for this service if we offer it.
Q3. When do I get paid?
Consignment checks are processed on the 10th of the month for the prior month's sales. Checks are signed, sealed and mailed after the 10th. Generally checks arrive around the 15th depending on holidays and weekends.
Q4. Who sets the price?
We set the selling price of all items. Selling price is determined by many factors including age of the item, condition, current inventory, current trends & styles.
Q5. What if my items don't sell?
Items unsold after the 90-day contract can be picked up within 3-days of expiring. Unclaimed items are donated in the consignor’s name to Hospice of North East Florida. A tax donation form is available upon request.
Q1. Do you deliver?
Yes! The delivery fee depends on several factors including # of items, delivery zip code, 1st floor, 2nd floor, etc.
Q2. Do you assemble delivered items?
No. Delivery fee is for placing items in the designated room. Our delivery staff is on a tight schedule and cannot move other items, assemble items, etc.
Q3. Do you negotiate prices?
We like to say we pre-negotiate. Every item has 7 dates and prices. The prices drop every week until an item sells. We are required by our contract to always honor the dates and prices.
Q4. Do you hold merchandise?
We will hold merchandise that you have paid for. You have up to seven (7) days to pick it up. We do NOT hold unsold items.
Q5. What is your return policy?
You may return to the store and shop as often as you like, however all sales are final :)